Turn in any Rebag handbag within 6 months in exchange for credit worth at least 70% of its purchase price.
#nobaggageFall in love with any Rebag bag for up to 6 months.
When you're ready to part with it, exchange it for Rebag Credit.
Apply at least 70% of its purchase price toward your next bag.
Rebag Infinity is a new way to keep your handbag collection fresh. Carry any Rebag handbag for up to 6 months, and exchange it for credit worth at least 70% of its purchase price. So, start collecting your infinite closet now with Rebag, and refresh it every six months.
Rebag Infinity is a new way of owning luxury goods. Unlike renting or leasing, you remain the owner of the item as soon as you pay the purchase price until you decide to exchange it. Rebag offers you visibility on the 6 month exchange price so you can purchase with confidence. There is also no obligation to exchange, so if you love it keep it! But trends change fast, so we encourage you to use Rebag Infinity every 6 months so you (and your closet) can have nonstop newness.
Rebag Infinity is available on our website, www.rebag.com, mobile app or in person at one of our store locations. In your Rebag web and app account, on the “Purchases” page, simply find your order and click “Exchange” on the bag you would like to exchange. If the Rebag Infinity pricing is still valid, the “Exchange for” value will appear. A countdown to the expiration date (6 months from the original purchase date) is visible. On the “Sell Now” page, you can also select any bag that qualifies from the dropdown showing your previous Rebag purchases. To transact in-store, visit the “Rebag Bar” in any of our locations, and an associate will assist you with the process.
Rebag Infinity only applies if:
If the condition of the bag has changed since it was purchased, we will not be able to honor Rebag Infinity. If we are still able to purchase your bag despite the incremental wear, we will provide a quote reflecting the current condition. If not, we may decline to purchase. In order to benefit from Rebag Infinity, it is recommended to maintain your bag with great care. For more details please refer back to our condition guidelines.
No problem at all! You can exchange your bag for Rebag Infinity pricing any day from the purchase date and until the 6 months following the purchase date.
You can keep the bag for as long as you want, it’s yours! However, you will not be able to exchange your bag for Rebag Infinity pricing beyond 6 months after purchase date. Of course you are more than welcome to sell your bag to Rebag at any point in time by submitting it for a quote. It will be treated as a regular submission, and there is no guarantee that we can purchase it and no certainty on the price.
The “Purchase Price” is the original price you paid at checkout for the item, excluding shipping, taxes and discounts. The “Exchange for” value is calculated at checkout as 70% of the “Purchase Price” for each item. This represents the minimum amount you will receive in Rebag Credit if you exchange this item within 6 months of purchase and it qualifies for Rebag Infinity.
Absolutely! If we are able to offer more than 70% of the purchase price, we will. If our current pricing in Rebag Credit for that item is greater than the “Exchange Value” from Rebag Infinity, we will upgrade your “Exchange Value” so you always get the most favorable pricing option.
Rebag Credit is a gift card that can be used towards any purchase on our website, www.rebag.com, mobile app or in person at one of our store locations. Rebag Credit does not expire and can be used in combination with other promotions and across multiple purchases. You can also use multiple Rebag Credits in a single transaction.
Once the exchange has been completed and payment is issued, you will receive an email with your unique Rebag Credit code. You will also be able to see your balance directly in your Rebag account under “Payment” and “Rebag Credit.” You can apply your Rebag Credit code at checkout. Just enter your code into the “Discount or Rebag Credit” bar and click on “Apply” to apply the credit to your order.
Rebag Infinity is not available for international orders. Items must have been purchased either in our stores, or on our website/app and shipped within the US. When they are being exchanged they need to follow the usual Rebag Guidelines. In particular they need to be located in the US at the time of the exchange.
Rebag is the authority for buying and selling pre-owned luxury bags. We operate both online and offline since 2014. Our mission is to democratize luxury and to make resale seamless.
When you sell to Rebag, your luxury handbags will be purchased outright: no consignment, no
tricks. You simply provide us
pictures through the Rebag app or website. For the bags we can purchase we will provide our
buying offer. Then you can
request a free shipping box or label anywhere in the US, or free pickups in Manhattan. Once
we receive your items, you get
paid in 2-3 business days. We do not charge any commission and you receive 100% of the
quoted price. Voila!
In our stores, we can expedite the process even more: simply bring your designer bags to
our locations, and we can price
and pay in less than an hour!
Our inventory is highly curated and we specialize in luxury brands. You can find our list of designers here. We own all the bags that are listed so you can shop safely. They are all inspected for condition and guaranteed for authenticity by our independent world-class experts. At Rebag we offer first-hand experience for second-hand products. You can purchase like-new luxury products for a fraction of the retail price, enjoy!
At Rebag, we aim to achieve full transparency at every stage of your transaction. You are able to access your account for all your transactions’ details. Once a quote is agreed upon, we will send you a detailed invoice containing your guaranteed prices. All of our shipments and pick-ups are tracked and insured. Additionally, you can contact us via email, phone or chat to receive updates on the current status of your order.
Please visit our Designer page to view all of the designer brands that we carry. Please do not submit bags from any other brands as we will not be able to purchase.
Online quotes are provided 1-2 business days (Mon-Fri, holidays excluded) after a submission
is received.
You can
also sell your bag in-person at our stores. The whole process takes
less than 60 minutes! Simply
bring your bags to one of our locations. We will quote, authenticate and issue payment in
less than an hour. You can learn
more about Rebag stores here.
There is no obligation to sell if you are not satisfied with our quote or change your mind.
Yes! All quotes are free so submit as many bags as you’d like!
Our quotes have an expiration date of two weeks. If you would like to sell your bag to Rebag after your quotes have expired please re-submit photos for a new quote.
All submissions are reviewed by our buying team who perform extensive research on the particular model. They consider a variety of factors including; brand, condition, size, material, demand, seasonality, and even our own inventory. We have been in business for many years and collected a large and proprietary data set that enables us to offer competitive quotes in a consistent way.
If you have received an email confirming your submission, please contact Rebag Client
Services via email at [email protected] or by phone at 1-844-373-7723
with your reference number.
If you have not received a confirmation email, there may
have been a submission error.
Please double-check the spelling of your email address and re-submit your photos. You can
also log into your account and
check My Submissions to
review all your submissions and
quotes.
You can accept our quotes by accessing your rebag account and clicking “accept”. You will need to provide the details required for the type of order being placed and your prefered payment method.
We provide 4 options to get the items to Rebag after receiving an online quote:
We can schedule free pick-ups in Manhattan below 125th St., Monday to Friday any four-hour
window between the hours of 9AM
– 7PM. Our courier can pick up from your home, office, or doorman.
If you are outside
of our pick-up range, you can
still select from the remaining available options: store drop off, prepaid label or prepaid
shipping box.
You can visit our Rebag stores during operating hours and stop by the “Rebag Bar” with the bags you are looking to sell. We recommend checking out our guidelines first so you know what bags to bring. Our store associates will help you create an account. The quoting and inspection process will happen within 60 minutes! You will receive a response or quote in My Submissions and by email. You can then accept the quote in the app or online to proceed.
For label orders, we will email you a prepaid label that you can print and use with your own
box. We recommend this option
as it is faster.
For box orders, we will mail you a prepaid shipping box with packing
supplies and a free shipping
label.
We ship all our packages via UPS & all of our shipments are tracked and
insured.
Pack your bags securely in your own box. Print the invoice to sign and include inside the
package. Print and attach the
label to any plain box.
For your assurance, please request a receipt as proof to
confirm that the package was
dropped off and scanned at UPS or USPS. Rebag is not responsible for packages that do not
appear as scanned into their
system, or are dropped off at the wrong shipping carrier.
Your Rebag shipping box will include packing supplies, two copies of the invoice, and a
prepaid label to attach to the
outside of the box. Pack your bags securely in the box with the provided supplies. Please
return one of the invoices
signed and remove the old label before shipping the box.
For your assurance, please
request a receipt as proof and
confirm that the package has been scanned when dropping the package off at the post office.
Rebag will not be responsible
for packages that do not appear as scanned.
You are able to track your box using the tracking number provided. There can sometimes be shipping delays. We appreciate your patience. We will send a confirmation email as soon as we receive your package and identify your order.
All packages are tracked and insured. Please contact Rebag Client Services by phone at 1-844-373-7723 or by email at [email protected] to have an agent assist you.
Once we receive your package, we will email you a confirmation. We require 2-3 business days for our quality and authentication process that takes place in our warehouse.
We only require 2-3 business days to complete reviewing your order. Then we will be able to proceed with payment. At our Rebag stores the process takes only 60 minutes!
Rebag is not affiliated with any designer brand. Our in-house independent experts review all handbags. Every bag goes through a thorough review process to confirm authenticity before we proceed with payment. Our experts have decades of experience in the field and trained to detect inaccurate patterns. Please do not submit inauthentic item as we will not be able to purchase them.
Occasionally, if there is some wear on your bags that was not disclosed or photographed, your items may be subject to discount. If this is the case, we will ask for your approval before we proceed with the transaction. If you do not agree with the revised quote, we will send the item back to you at no cost. To avoid this please make sure to mention and provide pictures of any signs of wear so it can be considered when providing the quote. Other reasons for a change in quote can be due to the size of the handbag or its leather type.
Our buying team does extensive research to determine if we can provide a quote. If the items are not what was expected unfortunately it may not pass our inspection. Items are commonly refused because the bag is in a different condition than expected. By providing detailed photos and mentioning all signs of wear, this can be avoided. An item may not be within our guidelines if for example:
Please be sure to visit our Guidelines for more information.
If your bag is not approved after our internal review, we will contact you to explain the reason. The item will be automatically returned to the same address where you shipped from. Please note that there is a flat $10 fee for shipping back your refused item.
Your refused item will be shipped back to you with UPS with signature tracking confirmation for your assurance. You may request for signature tracking to be removed, but Rebag cannot be held responsible for the package if it is not successfully delivered.
Once you have agreed with our quotes and we receive your items, we are unable to send your bags back to you. We only proceed with placing orders once you have agreed to our quotes. Please refer to our Terms of Service.
After receiving your package, we need 2-3 days to complete our quality and authentication process. Then we will be able to proceed with payment. In stores, we are able to initiate the payment within one hour of your submission.
We offer payments via ACH electronic transfer (similar to direct deposit), check and Rebag Credit.
For ACH transfers, payments generally take 1 full business day to reflect.
Checks
generally take 2-7 days to be
delivered in the mail. Please note checks do not have tracking numbers.
Rebag Credit
will be available
instantly as soon as the order if paid.
No, we need to complete our quality and authentication process before releasing payment.
If you have not received your payment after the time period given for your chosen method, please contact Rebag Client Services by phone at 1-844-373-7723 or email [email protected] to speak with an agent.
Rebag Credit is a gift card code that can be used towards purchases on our site or in person at one of our store locations.
Once payment is issued, we will email you your unique code. You will also be able to see your balance directly on your rebag account under Payments and “Rebag Credit”.
You can apply your Rebag Credit code at checkout. Just enter your code into the “Discount or Rebag Credit” bar and click on “Apply” to apply the Rebag Credit to your order.
For ACH transfers, we will need your electronic routing number and account number. Please note that we can only pay the person selling the bag and cannot pay to an account that belongs to a different person.
ACH details are safely saved in a secured payment system.
If your order has not yet been paid, you can edit your payment details directly on your account. Please see the below steps:
Rebag specializes in authentic pre-owned luxury handbags. We focus on the highest quality while making items available for a fraction of the initial retail price.
Yes! While Rebag is not affiliated with any designer brand, we have developed our own authentication practice. We take authenticity extremely seriously and guarantee it for all of our items. Our in-house experts review all handbags and we own all items. If any item is proven to be inauthentic we will honor a full refund so you can shop safely on Rebag.
We receive hundreds of new bags every week. Typically we list new arrivals on Wednesdays. You can even browse the site on Tuesdays to find selected pre-arrivals hidden throughout the site. Good luck on finding great deals!
Our items are already significantly discounted compared to retail. We are committed to providing value to our customers so our prices are already very competitive. Unfortunately they cannot be negotiated. Occasionally we will run some promotions. However we cannot guarantee any specific promotion schedule or amount. All items are unique and we hold only one of each so we recommend that you purchase items when they are available. Promotions are only available for a certain duration and cannot be requalified for any purchase outside of the promotion duration. New customers can create a free account and receive a one-time 5% discount.
Yes! All our items are unique and sell very fast. If you find a bag you like but that is already sold, you can create an alert. Simply click on “Email me when available” on any product page. You will receive an email notification the next time a similar bag becomes available. You can also edit your alert in your Account.
Once you place your order, you will receive an email to confirm that we have received your order in our system. Once your card has been authorized or your Paypal account confirmed, we will process the charges and proceed with shipment of the order.
For online orders, sales tax is collected on all items shipped to the states of California and New York. Sales tax is also collected on all purchases made in our Los Angeles and New York City stores.
By default, all our domestic packages are shipped via UPS with signature confirmation. If your address is a P.O Box it may be necessary to ship via USPS as an exception.
Orders below $4,000 - $20 flat fee (4-7 business days).
Orders of $4,000 or more - $60
Flat fee (4-7 business days).
All
shipments are tracked, insured, and require signature confirmation upon delivery.
We can expedite domestic shipping in the US.
Orders below $4,000 - $55 flat fee (1-3
business days).
Orders
of $4,000 or more - $85 flat fee (1-3 business days).
Please note that orders placed after 4pm EST will count as an order made the next business day. Orders made on Saturdays and Sundays will count as Monday orders. It takes 1 business day for the order to be processed before shipment.
We can ship internationally via UPS, DHL or USPS (depending on location) anywhere outside the US.
International orders
below $4,000 - $75 flat fee (6-9 business days).
International orders of $4,000 or
more - $100 flat fee (6-9
business days).
Please note that delivery delays may occur due to external factors (i.e. customs clearance).
All shipments are tracked and
insured.
Please also note that customers are responsible upon delivery for any import
duties, goods and services
tax (GST), value added tax (VAT), customs fees and any other tax on top of the Rebag
purchase price. Items made of exotic
materials cannot be shipped outside the US. No returns on international orders.
If
you have any special shipping
requests please contact us after order confirmation by email: [email protected] or
toll free US phone: 1-844-373-7723.
We accept U.S. returns as long as they comply with our return policy, are in the same condition as the product description and still have the Rebag return tags attached. We can only honor returns if the below process is respected. Please note, returns are only accepted for items shipped back from the US (no returns on international orders):
All of our locations are listed on our Rebag Retail Stores page. We are open every day of the year including most holidays, with the exception of December 25 and January 1.
You can bring the items you are looking to sell to one of our Rebag stores at the “Rebag Bar”. Once your bags have been submitted for inspection you will receive a quote and we can issue payment within 60 minutes! Please note that you will be required to present a valid ID.
If we are unable to purchase the item we will notify you via email and you can pick it up at your earliest convenience.
We’ve teamed up with Blispay to offer special financing - enjoy no payments, and no interest on all purchases over $199 if paid in full in six months. Plus you’ll get 2% Cash Back!
Apply on your phone or computer at Blispay.com. If
approved, you'll receive a digital Blispay Visa card which can be used to make purchases on our
website. Interest will be
charged to your account at your APR of 19.99% from the posting date if the purchase balance is
not paid in full in six months.
Your account has a minimum interest charge of $2 and a 3% foreign transaction fee. For more info
please visit blispay.com/faq.
The Blispay Visa® Card is issued by First Electronic Bank, Utah.
Simply use the digital
card at checkout
Learn more and apply at Blispay.com.
Rebag has teamed up with Affirm to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get instant approval to split your purchase (up to $17,500) into 3, 6, or 12 monthly payments with rates from 10-30% APR.
Add to cart
Checkout
with Affirm
Receive
your items
Pay
over time
Affirm does a credit check to verify your identity and provide you with a financing offer when you sign up. This is a ‘soft’ credit check and will not impact your credit score. If you choose to complete a purchase and finance it with Affirm, a single ‘hard’ credit check will be done when your first order is processed by Rebag. This may have a minor impact on your credit score. For future purchases with Affirm, no credit check will be needed.
Affirm tries hard to approve every purchase but sometimes the full amount cannot be approved. When this happens, a debit card down payment option will be provided so that you may still complete your purchase right away.
Affirm sometimes requires additional information to consider a credit application. Such information may include an active checking account, which helps verify your identity and your ability to repay the requested loan. If you are prompted for this information but are unable to provide it, Affirm will be unable to approve your credit application.
See all FAQs
Simply download the Rebag App from App Store / Google Play.
Take photos of your handbags following our tutorial for the best results.
You will receive a guaranteed quote within 1-2 business days.
Rebag ("The Company") offers services (the "Rebag Services") through which you can sell certain luxury items (the "Products") after receiving an "offer" from Rebag by identifying your Product or completing check-out on the Rebag Website. You must agree to abide by the following terms in order to use the Rebag Services and/or the Rebag Websites. Rebag is an independent company not affiliated with any designer brand.
BY SETTING UP AN ACCOUNT, OR BY USING REBAG'S WEBSITE, YOU SIGNIFY THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS, WHICH MAY BE AMENDED AT ANY TIME BY POSTING THE AMENDED TERMS ON THE REBAG WEBSITE. ANY AMENDED TERMS WILL BE AUTOMATICALLY EFFECTIVE IMMEDIATELY AFTER THEY ARE POSTED. Rebag reserves the right to terminate or suspend your use of the Rebag Website and/or the Rebag Services if you do not comply with this Agreement or any other Rebag policy or procedure, or for any other reason we determine, in our sole discretion.
About These Terms. These terms govern any offer that you receive to sell your Product to or through Rebag. These terms, the terms that govern your use of Rebag’s website ("Rebag Website"), the Rebag Services and any and all applications included therein, the terms of Rebag’s privacy disclosures and any supplemental terms or policies that accompany a specific transaction, feature or application collectively make up an agreement between you and Rebag (the "Agreement"). You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing. In this Agreement, the term "you" or "your" means an individual or entity exercising rights under this Agreement, and the term "Rebag," "we" or "us" means Rebag and its affiliates and subsidiaries.
Requirements. In order to complete the sale of your Product to or through Rebag or to complete any other transaction with Rebag, you must: (i) Order a bag or a pickup; (ii) Provide true, up to date and accurate account information about yourself and any Product you submit to us; (iii) Comply with all terms and conditions of this Agreement; (iv) Comply with all applicable laws and regulations, including all import and export laws; and (v) Have the legal capacity to enter into agreements and to convey title and interest in any Product that you submit to us. In order to receive payments for any Products we purchase from you, you must provide us with information including a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, and your first and last name. Rebag shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from Rebag, and Rebag is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself: (a) we will not be responsible for any misapplied payments or payments sent to a wrong address, and (b) any unclaimed funds may be subject to collection by governmental authorities under applicable unclaimed funds and escheat laws. You agree that we have no obligation to you if any of your unclaimed funds are turned over to governmental authorities.
Product Eligibility. Rebag determines, in its sole discretion, which Products are eligible for purchase by or through the Rebag Services and for which eligible Products Rebag will provide an offer. Rebag may terminate the eligibility of certain Products at any time and without advanced notice, but such termination will not affect any Products for which you have already accepted an offer. Unless already accepted by the customer, all offers by Rebag automatically expire five (5) days following the date that they were issued.
Condition Defined. Rebag only accepts items in excellent condition. There should be no noticeable flaw, no functional nor physical problem. DO NOT SEND ITEMS WITH VISIBLE WEAR AND TEAR NOR ITEMS WITH SIGNS OF USE. Do not send items that are non-operative or with physical damage that inhibits use. The above definitions are broad guidelines. More specific condition definitions specific to the category and/ or type of Product may be included on the Rebag Website offer screen and serve as the effective condition definition for that product. Condition definitions are subject to change at Rebag's discretion. If you are uncertain about your Product’s condition, please seek guidance by contacting Rebag’s customer care. Any Product deemed not authentic by Rebag or with condition that has been misportrayed will only be returned to you against a $10 fee. If you do not pay the $10 return fee, the Product will remain the property of Rebag. This $10 return assurance fee will be netted from any payment due by Rebag to the seller
Product Valuation. All offers will be based on Rebag's own determination of the Product value in reliance on the accuracy of the information you supply us. Rebag will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to Rebag at the offered price. If you do not accept Rebag’s offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us at which point, assuming the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.
Non-Binding Offers. All Offers from Rebag to purchase submitted Products are non-binding and indicative only. Rebag reserves the right, at its sole discretion and at any point in time, to cancel any Offer. In case of cancellation by Rebag, return assurance fees of $10 per Order still apply. In case of multiple items being returned, the return assurance fee will only be charged once ($10). If you do not pay the $10 return fee, the Product will remain the property of Rebag. This $10 return assurance fee will be netted from any payment due by Rebag to the seller.
Fitness for Sale. You must have all right, title, and interest in any and all Products you seek to sell to Rebag. The Products and the sale and shipment of such items to Rebag: (a) must comply with all applicable laws, statutes, ordinances, including without limitation all import and export laws, (b) may not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (c) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the Products are free of any liens or encumbrances. By using the Rebag Services, you agree to indemnify Rebag from all claims or losses sustained by Rebag as a result of any breach of these representations and warranties.
Sending Rebag Your Product. When packaging your Product, be sure to include all materials included in your description when we calculated your offer. This may include particular accessories. Failure to include any items you told us about when the offer was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised offer.
Product Inspection; Offer Recalculation. Your Product must be received by Rebag within fifteen (15) days after you order the prepaid box or a pickup on the Rebag Website or drop your product off at one of our store locations (the "Delivery Period") or the offer shall automatically expire. Packing and shipping recommendations provided to you by Rebag should be followed in order to avoid possible damage to or loss of the Product in transit. Rebag will inspect all Products that are received. Rebag has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g. FCC rules, etc.) and/or any Product damaged or lost in transit. If Rebag rejects the Product for any of these reasons, the original offer automatically expires and is rescinded. Rebag reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described,(b) the Product is received by Rebag after the Delivery Period, and/or (c) Rebag receives Product(s) that are different from those identified when your offer was calculated
Recalculated Product Offers after Inspection. In the event Rebag recalculates the offer it provided for the Product after it has been received and inspected, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms. If you reject the new offer, Rebag will return the Product to you, against a $10 fee, at the address from which it was originally sent. Rebag will give you a period of five (5) days after Rebag presents you with are calculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). Rebag will also remind you of the outstanding new offer one or more times during the New Offer Period. However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you and you will be paid the new offer price in the normal course and in accordance with these service terms. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final and you may not change your mind later about accepting such offer.
Releasing Rights to Product. Once you send Rebag your Product, Rebag cannot and does not guarantee that it will be able to honor any request for return of the Product. Of course, if Rebag rejects the Product or you do not accept any new offer for the Product (the "Return Circumstance"), your Product will be returned to you as set forth in the previous sections, against a $10 fee.
Authentication. Rebag only accepts fully authentic Products. DO NOT SEND UNAUTHENTIC PRODUCTS. Once received, our team of experts will go through a thorough authentication process. Our experts have multi year experience in luxury fashion and in the brands carried by Rebag. They are extremely knowledgeable and will find out counterfeits. IF YOUR PRODUCT IS DEEMED UNAUTHENTIC, AND AS PER THE REQUIREMENTS OF THE LAWS OF THE UNITED STATES, WE CANNOT AND WILL NOT ACCOMMODATE ANY RETURN, EVEN AGAINST A FEE. The Product will be retained by Rebag and destroyed within one month.
Risk-Of-Loss. You remain responsible for the risk-of-loss for the Products until delivery of the same to Rebag. You are responsible for any damages that may occur to your Product while in transit. Rebag is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event Rebag returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once Rebag delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.
Passing of Title. Title to the applicable Product passes to Rebag upon Rebag’s acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.
Non-Transferable. Any offer by Rebag for your Product is non-transferable and not redeemable for any other consideration other than what is offered by Rebag.
Import and Export Laws. You agree to comply fully with all import and export laws, regulations, rules and orders of the United States, or any foreign government agency or authority, and that you will not directly or indirectly transfer your Product without proper authorization from the U.S. and/or foreign government. You bear responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules and orders, and for obtaining all necessary authorizations and clearances in order to convey your Product to Rebag, including without limitation, valuation, classification and duties applicable with the import of any goods. Please note: U.S. trade sanctions administered by the Office of Foreign Assets Control (OFAC) generally prohibit the importation into the United States (including U.S. territories), either directly or indirectly, of most goods, technology, or services (except information and informational materials) from, or which originated from Cuba, Iran, Iraq, Libya, North Korea, Serbia, or Sudan; from foreign persons designated by the Secretary of State as having promoted the proliferation of weapons of mass destruction; named Foreign Terrorist Organizations; designated terrorists and narcotics traffickers. You may not offer or provide to Rebag for sale, any Products that would violate the provisions of this Section.
Promotions. From time to time, and at Rebag's sole discretion, Rebag may offer promotional programs as an incentive to customers. Promotions applicable to payments are applied as an increment to the final value of a customer's Product, but they are not considered a change in that final value. Promotional programs have explicitly defined terms, including but not limited to, expiration, usage per person and per transaction, and other limitations and restrictions. Unless otherwise stated, promotions must be applied by you before checkout. For the avoidance of doubt, once checkout is completed, promotions cannot be applied to the same transaction. Rebag reserves the right, in its sole discretion, to cancel or refuse promotions.
Cancellation Policy. Cancelation requests by customers can only be made within one hour of the order being placed. All such notices need to be in writing by email. Beyond that all orders are final. Rebag reserves the right to cancel any order at any time, before or after payment is processed, for security, fraud review or any other reason.
Customer Accounts. Rebag reserves the right at any time to temporarily or permanently remove accounts. In particular in case of patterns of unreasonable number of returns or cancellations, we reserve the right at our sole discretion to restrict or refuse that client’s access.
Rebag Infinity. Rebag offers customers the option of exchanging a previously purchased Rebag bag for Rebag Credit valued at 70% or more of the original purchase price if exchanged within 6 months from the original purchase date. Rebag Infinity only applies if the bag was purchased on www.rebag.com, on the Rebag mobile app or in a Rebag store location. The bag being exchanged must be the exact same item in the same condition as when it was purchased from Rebag, and it must be submitted for exchange no later than 6 months after the original purchase date. Additional details and FAQs for Rebag Infinity can be found here.
Accuracy of all Information. Rebag makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. As such, Rebag reserves the right, at any time prior to payment, to: (a) Correct an error. (b) Change the offer. In the event the Product has already been sent to Rebag, the changed offer will become a New Offer subject to the processes set forth in previous sections. Otherwise, the changed offer will be re-issued, which you may accept or reject. (c) Void a transaction. If the Product was already sent to Rebag, Rebag will be deemed to have rejected the Product resulting in a Return Circumstance.
Privacy. We view protection of users' privacy as a very important community principle. When you use the Rebag Web Sites and the Rebag Services, we collect information about you. You agree that we may collect and use your information in accordance with the Rebag Privacy Policy as the same may be updated from time to time. If you object to your information being transferred or used in this way please do not use our Website or services.
Electronic Notices and Transactions. You agree to transact with us electronically, including without limitation, agreeing to terms and conditions or offering to sell your Product by electronic means. You authorize Rebag to provide you with terms and important notices about Rebag and your transactions to an email address you provide to us. It is your duty to keep your email address accurate and up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the Rebag Website.
Access. You are responsible for obtaining at your own expense all equipment and services needed to access and use the Rebag Websites and the Rebag Services, including all devices, Internet browsers and Internet access. If you access the Rebag Website and the Rebag Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging and other wireless access or communications services.
Use of Services. By using Rebag Website, you agree not to (i) access any of the Services by any means (including, without limitation, by use of scripts, web crawlers or similar methods) other than through the user interface provided by Rebag; and (ii) engage in any other activity that interferes with or disrupts the Services or performance of the Rebag Website.
No Warranties. WE PROVIDE THE REBAG SERVICES AND WEBSITE "AS IS", "WITH ALL FAULTS," AND "AS AVAILABLE", WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. WE DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY. WE MAKE NO REPRESENTATIONS THAT YOUR TRANSACTIONS WITH REBAG WILL MEET YOUR REQUIREMENTS.
Limited Liability. IN NO EVENT SHALL REBAG, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER WITH RESPECT TO YOUR TRANSACTIONS WITH REBAG UNDER THIS AGREEMENT. Some states do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such states liability is limited to the fullest extent permitted by law.
Indemnity. You agree to indemnify, defend, and hold harmless Rebag, its parent, subsidiaries, affiliates, officers, directors, employees, agents, representatives, vendors and distributors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation or breach of any terms under this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.
Entire Agreement/No Waiver. This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. The captions are used only as a matter of convenience and are not to be considered a part of this agreement or be used in determining the intent of the parties to it. No waiver by Rebag of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
Correction of Errors and Inaccuracies. The Rebag Website and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies and may not be complete or current. Rebag therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. Rebag does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.
Modification. Rebag reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the Rebag Websites and/or the Rebag Services. Your continued use of any Rebag Website and/or Rebag Services after any such changes take effect constitutes your acceptance to such changes. Each time you submit a Product for sale to Rebag, you reaffirm your acceptance of this Agreement as in effect at the time of such use. You are responsible for reviewing this Agreement each time you use the Rebag Website. The last date this Agreement was revised is set forth below. Terms and conditions modifying the Agreement are effective immediately upon posting.
Applicable Law and Venue. THIS AGREEMENT AND THE TERMS OF SALE AND TRANSFER OF TITLE OF YOUR PRODUCT ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH NEW YORK CITY LAW AND TO THE EXTENT APPLICABLE, THE LAWS OF THE UNITED STATES. NO CONFLICT OF LAWS OR PROVISIONS OF ANY JURISDICTION WILL APPLY TO THESE TERMS AND CONDITIONS. YOU AGREE THAT ANY ACTION AT LAW OR INEQUITY ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS WILL BE FILED ONLY IN STATE OR FEDERAL COURT LOCATED IN NEW YORK CITY, NEW YORK, AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS OVER ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF THESE TERMS AND CONDITIONS. ALL DISPUTES MUST BE ADJUDICATED IN THE ENGLISH LANGUAGE.
Dwolla. You expressly authorize Rebag’s service provider, Dwolla, Inc. to originate credit transfers to your financial\institution account.
If you have any questions, concerns, or suggestions regarding the above Agreement, please feel free to email [email protected].
Last Updated: September 13th, 2018
Please read the following to learn more about our privacy policy, the types of personal information we gather and the steps we take to safeguard it when you use the Website, applications and services provided by us (the "Services").
Rebag and its affiliates ("Rebag", "we" or "us") offer the Services. This policy covers how we treat personal information that we collect and use on or through the Services and other related websites where this policy is posted on the footer of the Web page.
You agree that this Privacy Policy is part of our Terms of Use and Terms of Sales Agreement. By accessing or using the Services, you agree to be bound by all of our terms and conditions.
From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, all modifications will be posted to this Site, and will be effective immediately upon our posting and, where appropriate, notified to you by post or email. By continuing to use the Services, or using the Rebag Website, after updates are posted and effective you are confirming that you have read and understood the latest version of the Privacy Policy.
When you use the Services, you provide information to us. Rebag collects two types of information: (1) information that you provide to us that lets us know who you are ("Personally Identifiable Information") and (2) information that does not by itself identify a specific individual ("Non-personally Identifiable Information").
You can browse the Services’ Website without telling Rebag who you are or revealing any personal information about yourself. However, when you transact with us (e.g., offer to sell a bag) or register to open an account with Rebag, we ask for information about yourself, such as your name, email address, and zip code, which we collect and use as disclosed in this Privacy Policy. Once you submit information about yourself to us, you are not anonymous to us. We may also collect additional information about you when you engage in certain activities on the Services, such as: (a) provide transactional information when you sell, ship, or purchase an item ; (b) when you sign up for special offers; (c) when you visit the Services’ Website or the pages of certain Rebag partners ; (d) when you interact with offers and advertisements; (e) when you contact us for help or customer support; (f) when you log into the Services with your account; (g) when you complete a survey; (h) when you post content or provide us with feedback; or (i) when you enter promotions or sweepstakes. Rebag might also receive information about you from third parties such as social media platforms and public websites and add it to your account information. Providing information is purely optional on your part; however, not all features and services (such as, responding to your inquiries) would be available to you if you elect not to provide information. If you choose to provide us with personal information, you consent to the transfer and storage of that information by us.
We automatically receive and collect Non-personally Identifiable Information on our server logs from your browser, including your IP address, the Uniform Resource Locator ("URL") that you just came from, which URL you next go to, browser type, browser language, date and time of your query, Rebag cookie information, and the pages you request. This information is compiled and analyzed on both a personal and an aggregated basis. We may use third-party analytics services to collect, monitor and analyze the information collected as described above.
We primarily will use Personally Identifiable Information for the following purposes: (a) to provide the Services to you; (b) to customize the advertising and content you see; (c) fulfill any transactions, including, your requests for products and services ; (d) improve our services and offerings to you; (e) conduct research ; (f) provide you with support; (g) provide you with updates and notices about the Services, our Privacy Policy and terms and conditions; (h) contact you under certain circumstances; (i) provide you with offers from us, our affiliates and from third parties that may be of interest to you, and (j) provide anonymous reporting for internal and external clients. In addition, Rebag will use your email address to contact you under the following circumstances: to respond to your support questions, to notify you of material changes to our policies or website, to request your participation in user surveys, and to deliver products, services and marketing communications that you request.
We will use Non-personally Identifiable Information to diagnose problems with our servers and software, to administer the Services, and to gather demographic information. Our third-party advertising networks and servers will also provide us reports that will tell us how many ads were presented and clicked upon on Rebag in a manner that does not identify personally any individual.
Rebag may set and access Rebag cookies on your computer. Upon your first visit to the Services, a cookie is sent to your computer that uniquely identifies your browser. A "cookie" is a small file containing a string of characters that is sent to your computer and stored on your hard drive when you visit a website; many major Web services use them to provide useful features for their users. Each web site can send its own cookie to your browser. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent; however if you reject cookies, you will not be able to sign in to the Services or take full advantage of our Services. Rebag uses cookies for the following general purposes: (a) to track your preferences, such as the address or local zip code you enter; (b) to access your information when you sign in so we can provide you with your personalized content ; (c) to display the most appropriate advertisements, based on your interests and activity on our web site; and (d) and to help us analyze and estimate our traffic and use of features on the Services.
We may also use "pixel tags," which are small graphic files that allow us to monitor the use of the Services. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time (and length of time) the page containing the pixel tag was viewed; the type of browser that retrieved the pixel tag; and the identification number of any cookie previously placed by that server on your computer. We may use pixel tags, either provided by us or by our third party advertisers and ad networks, to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and Services and use them in combination with our cookies to provide offers and information of interest to you.
We also may allow certain analytic services and providers of applications used on the Services (e.g. sharing buttons) to collect Non-Personally Identifiable information by placing cookies on the Services that will track certain performance of our Services, such as, web traffic, click-throughs, etc., in order to assist us and our service providers in better understanding the interests of our users and to better serve those interests.
We may use other companies under agreements with us to serve advertisements when you visit and use the Services. These companies may collect and use Non-Personally Identifiable Information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Services and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie, a third party web beacon and/or pixel tags to collect this information. To learn more about this behavioral advertising practice in general and the options that you have, including your option or to opt-out of this type of advertising, you can visit www.networkadvertising.org. These cookies, web beacons and pixel tags do not collect any personal information from your computer, such as your e-mail address. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Rebag's cookies.
In order to serve offers and advertisements that may be interest to our users, we may display targeted advertisements on the Services based on Personally Identifiable Information provided by our users, including zip code and profile. We do not provide this Personally Identifiable Information to our advertisers when you interact with such an advertisement. However, please note that the advertisers (including ad serving companies) may determine based on their own analysis that a user who interacts with an advertisement targeted by Rebag may fit into a certain demographic category; for example, an advertiser may determine that men ages 25-34 are interacting with a certain advertisement on Rebag from a particular geographic area. You acknowledge that any information collected by such advertisers or advertising networks – and any options that you have with the use of such information – would be handled in accordance with the disclosures provided above in the "Advertising" section.
Rebag does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Rebag under confidentiality agreements. These trusted partners include companies with which Rebag may operate co-branded websites or web-pages to expand their services using Rebag’s Services. These trusted partners may use your personal information to provide services to you on our behalf, evaluate the effectiveness of the services, and to help Rebag communicate with you about offers from Rebag and our marketing partners. However, these companies do not have any independent right to share this information. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Rebag's terms of use, or as otherwise required by law. We may transfer information about you if Rebag is acquired by or merged with another company. In this event, Rebag will post a notice on its website before information about you is transferred and becomes subject to a different privacy policy.
The sites displayed as search results or linked to by the Services are developed by people over whom Rebag exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information. Rebag may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of Rebag's search technology. For instance, this data helps us determine how often users are satisfied with the first result of a query and how often they proceed to later results.
Social media plug-ins of social networks such as Facebook, Twitter, LinkedIn, Yahoo, Windows and Google plus (among others) are integrated on Rebag’s website. Where Rebag sites contain a plug-in to a social network, these are clearly marked (e.g. with a Facebook button). If you chose to click on one of these buttons or links, your browser connects directly to the servers of the relevant social network. The social network directly transmits the content of the plugin to your browser. If you are registered on the relevant social network and logged into your respective account the social network receives the information that the web page was used by you. If you interact with a social network plug-in (e.g. you press the Facebook "Like" –feature, the Twitter "Tweet this" feature and Google plus "1+" button or equivalent) or drop a comment on the appropriate web page, the corresponding information is directly transmitted to the relevant social network from your browser. If you are not registered with the social network or you are logged out before you visit Rebag’s website, there is the possibility that at least your IP address will be submitted to and stored by the social network. If you interact with us through a social media platform, plug-in etc. then you may be permitting us to have on-going access to some limited information from your social network profile (such as name, email address, photo, gender, location, the people/sites you follow etc.).
If you do not want the social network to collect the information about you described above, or to share it with Rebag and other third parties, please review the privacy policy of the relevant social network and/or log out of the relevant social network before you visit Rebag’s site. As with other sites, you may be able delete any existing cookies placed on your computer by the social network via your browser.
We may, from time to time, send you email regarding our products and services and third party products and services that may be of interest to you. You will have the opportunity to opt out of any further mailings at any time; provided, however, that we reserve the right to send you certain communications relating to the Services, such as (a) communications related to fulfilling a transaction, (b) service announcements, (c) notices regarding Rebag’s legal terms and this Privacy Policy; and (d) administrative messages, which are considered part of your Rebag account. You will not have the opportunity to opt-out of receiving such notices.
You can delete your Rebag registered account by requesting an account deletion via email to [email protected]. You must provide us with the email address of the registered account. After we have confirmed your request via email, we will remove access to your personal information from our user database.
We limit access to personal information about you to our employees and agents who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.
This Privacy Policy only addresses the use and disclosure of information we collect from you. This policy does not apply to the practices of companies that Rebag does not own or control or to people that Rebag does not employ or manage. The Services may include applications, content and/or ads from third parties that may perform user activity tracking in addition to that described herein; Rebag accepts no responsibility for said activities. Rebag does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others. For more information about each such third party, please refer to the third party's privacy policy.
We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted on the Services, unless that amendment states otherwise. In addition, we will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Rebag account or by placing a prominent notice on our site. If you do not agree to the changes, you may terminate your account by requesting an account deletion via email to [email protected]. You must provide us with the email address of the registered account. Rebag is intended for general audiences. Rebag does not collect or maintain information from those that Rebag knows are under 13, and no part of the Rebag Services are targeted to attract anyone under 13.
If you are a California resident, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties, for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to us at the designated address and receive the following information: the categories of information we disclosed to third parties for the third parties direct marketing purposes during the preceding calendar year, the names and addresses of third parties that received such information, and if the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Our designated email address for such requests is [email protected].
1. 東京都公安委員会
2. 第301081705893号
3. リバッグ・ジャパン合同会社
If you have questions, concerns or suggestions, please feel free to send an email to [email protected].
Last Updated: September 13th , 2018
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